facilities & services

On this page you will find a summary of the services that are available to you as a resident in Romford.  Also see:

• Children's Centres
• Libraries
• Sports Centres
• Swimming Pools
• Post Offices
• Places of Worship

Havering Council are extremely proactive in the services, facilities and events it provides to families in the borough. There are a great number of parks, sports centres and facilities. For general enquiries call 01708 434343 (9am to 5pm). There is a wealth of information available via the Family Services Hub. 

Romford's Citizen Advice Bureau is located on the first floor of Romford Central Library, St Edwards Way, Romford , RM1 3AR.  This office is for prebooked appointments only. These are made by seeing an assessor at one of our open door advice drop-ins.

It's information, guidance, advice and in-depth support service helps people resolve many issues that impact on their lives, health and well-being. The service is free, impartial, independent and confidential. You can get advice on debt, housing, homelessness, immigration, family, employment, consumer, general advice, benefits and universal credit.

Opening times are as follows:
Monday, Tuesday & Thursday 10am - 2pm. 

You can also access their services in other venues.

*Hornchurch Library, North St, Hornchurch RM11 1TB - Monday & Thursday 10am - 2pm
*Harold Hill Library, 19a Farnham Road, Harold Hill RM3 8ED - Monday 10am - 2pm
*Mardyke Community Centre, South St, Rainham RM13 8PJ - Monday 10am - 12pm 

Update - as of 27/05/20 you can access this service via telephone and online.
Call 01708 629902 or via www.citizensadvice.org.uk

Lines are open:
Monday, Wednesday & Friday 10am - 12:30pm
Tuesday & Thursdy 1pm - 3:30pm

You will find frequent services to London and beyond from Romford Station. Romford is located in Zone 6 of the TfL fare zones. There is a ramp at a side entrance and to each platform for pushchairs and wheelchairs although tickets are only available at the main entrance. There are public toilets on Platform 4 however there are no baby change facilities.

Havering Household Waste - If you are unsure when your waste will be collected, click here to check.  A roll of 16 orange recycling sacks will be delivered to each home every 13 weeks however if you need more you can collect a roll of bags at any library, at the Town Hall or at Mercury House. The main Reuse & Recycle Centre for Havering is  at Gerpins Lane, Upminster, RM14 2XR. Full details of opening times can be found here.

Romford Market is open for business every Wednesday, Friday and Saturday and often hosts seasonal special events - we will keep you updated with these in our 'What's On' guide. 

Romford Police Station is located at 19 Main Rd, Romford RM1 3BJ. It has a front desk facility which is open 24/7 should you need to make an enquiry. Calling 101 will automatically connect you to the local police force and can be used for general enquiries, concerns that do not require an emergency response and passing on information.

Baby Change Facilities - there are quite a few places with a baby changer in town, if we have missed any please let us know!

• The Mercury Mall
• The Liberty Shopping Centre
• Sainsburys
• Marks & Spencer
• Asda
• Debenhams
• Costa Coffee
• Central Library

Collier Row and Romford Food Bank - If you should need to use the food bank or would like to donate to this you can find all the relevant information here. 

*page updated March 2020